FREQUENTLY ASKED QUESTIONS:

Q. When will I get my item?
Your item will be shipped out within 2 business days.

Within the US
•All orders are processed within 24-48 hours, excluding weekends and holidays.

•All merchandise ships from the United States.
•All shipping methods come with tracking visibility. All tracking numbers are sent via e-mail within 24-48 hours of payment being received. If you do not receive the tracking number, please contact customer service.

Q. Do you ship outside the US?
Yes

Q. How can I track my order?
Your tracking number will be e-mailed to you upon the shipping of your item. If you are not e-mailed your tracking number, please contact customer service 502.795.5491.

Q. I want to return my item, what do I do?
Contact support@skuvault.com or call 502-795-5491

Q. I want to exchange my item, what do I do?
Contact support@skuvault.com or call 502-795-5491.

Q. How long does it take to process my return?
2 days upon receiving the returned item.

Q. I have received a damaged item, what do I do?
Contact support@skuvault.com or call 502-795-5491.


Q. Do I have to pay shipping to return my item?
Yes, unless the product was defective.

Q. What forms of payment do you accept?
Paypal, CC/debit card.

Q. What is Paypal?
Paypal is an online service that allows the transferring of money securely and safely. Please visit www.paypal.com for more information.

Q. I saw an item before and can't find it now, where did it go?
It is possible we are currently sold out of this item. You can always contact customer service on the availability of an item.

Q. Where are you located?
We are located in Louisville, Kentucky, USA.

Q. How can I get assistance?
If your question wasn't answered here, please contact customer service at 502.795.5491 Monday through Friday from 8:00 AM - 6:00 PM EST, or support@skuvault.com and we'd be happy to assist you!! If you leave us a voicemail, please include your name, order number, zip code, and phone number, so we are able to get back with you!